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Putra Food

Frequently Asked Questions

(FAQs)

Have questions about our services? Browse through our frequently asked questions to find answers to common queries. If you don’t see what you’re looking for, feel free to contact us directly for assistance.

Are Putra Food's products HALAL?

Yes, all of Putra Food's products are certified HALAL by JAKIM Malaysia. You can verify this on JAKIM's portal.

What is the shelf life of Putra Food's products?

The shelf life of Putra Food's products is 9 months when stored in a freezer at -18°C. You can also refer to the expiry date on the packaging label.

How can I become a customer of Putra Food Industries?

To begin your journey with Putra Food Industries, simply head to our "Contact Us" page and submit your inquiry. Our team will guide you through the process and provide any necessary assistance.

What is the Minimum Order Quantity (MOQ) for purchasing Putra Food Industries products?

The minimum purchase is RM250.00. (Self-pickup or delivery charges are based on the distance.)

What is the MOQ for free delivery?

The MOQ for free delivery is RM500.00 within a 30km radius. For distances beyond 30km, additional MOQ or distance-based charges apply.

Can Putra Food Industries deliver to all of our outlets if we have more than one?

Yes, deliveries can be made to all your outlets according to the terms mentioned.

What if our outlets are located outside the Klang Valley area? How will the delivery be arranged, and who will bear the delivery costs?

All deliveries outside the Klang Valley area will be managed by other delivery companies. The customer is responsible for covering all delivery costs.

How long does it take for Putra Food Industries products to be delivered?

Our standard delivery time is three (3) working days, excluding Saturdays, Sundays, and public holidays. Please note that orders must be placed before 11 am to be processed on the same day; orders received after 11 am will be processed the following day.

What is the payment process?

Payment must be made before the stock is delivered (Cash Before Delivery - CBD). Account details will be provided, and payments can be made online.

How can I get in touch with Putra Food Industries for inquiries or assistance?

For any questions or inquiries, please contact our customer service team at 012-5279808 or enquiry@putrafood.com. We are here to assist you.
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